FAQ: Linkitz: Smart, code-able friendship bracelets
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Are you going to have a “silent mode” so it doesn’t interrupt classrooms?

Yes, and it’s easy - just remove the speaker link. Modularity is pretty cool! Last updated: Fri, May 8 2015 12:24 am EDT

Will a child’s privacy ever be an issue?

Linkitz is committed to children’s safety and privacy. The radio connection in the Friend Link is encrypted, and the information being transmitted is non-identifiable. Last updated: Fri, May 8 2015 12:36 am EDT

Can parents track their kids using Linkitz?

There are two ways to interpret this question. (1) Do you mean “Can parents track their children using GPS?” It is theoretically possible to have a GPS link. (2) Do you mean “Can a parent track what their child is learning?” We’re confident that your children will be excited by what they are doing in the Linkitz app and will be happy to show it to you. Last updated: Mon, May 11 2015 8:45 am EDT

What does the Friend Link do?

The Friend Link has a radio in it that allows it to recognize and communicate with your friends’ Friend Links. Last updated: Fri, May 8 2015 12:24 am EDT

Can the LED Link display multiple colors?

The LED Link contains three RGB LEDs, each of which can light up in millions of colors. Last updated: Fri, May 8 2015 12:24 am EDT

How does the Motion Link work?

The Motion Link has an accelerometer that can detect taps and orientation changes, and read acceleration values continuously in three axes. Hmmm….three axes (X, Y, Z) and three-color LEDs (RGB). Can you guess what the built-in behavior of the Motion Link + LED Link combination is? Last updated: Fri, May 8 2015 12:24 am EDT

If I buy a starter kit, will there be a way to add on or purchase other links in the near future?

Yes, we’re planning to sell links in “booster packs” starting in 2016. Last updated: Fri, May 8 2015 12:24 am EDT

I pledged $100 and I want to get two starter kits, one for each of my nieces. Can you help?

Yes! Just pledge the proper amount, and we’ll be sure to help you get it sorted out after the campaign is over! Last updated: Fri, May 8 2015 12:24 am EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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